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Message 1 of 3

Mobile app ungraded protection

I have a warning on my phone "Action required: Upgraded protection is here! Sign in to resume antivirius & web protection."

When I go to the app it won't open. I have read complaints where users uninstall and then cannot reinstall the app. I am unsure of the procedure.

I have logged in via my computer and it had a warning to confirm email address which I have done, and this didn't clear the warning on my phone. Is my mobile still protected?


2 Replies
Message 2 of 3

Re: Mobile app ungraded protection

Hi @Beth1 

Greetings from McAfee!!

McAfee is already aware of this issue and working on the fix for this issue. We will keep this thread updated.

Alternatively, you can reach chat support from below link for any queries

McAfee Consumer Support


Ganesh Raju R

Message 3 of 3

Re: Mobile app ungraded protection

Ok thank you. So I still have protection on my phone?

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