In media vault on my iPhone, every time I open it it says “TURN PHOTO ACCESS ON” I also cannot move photos from the vault to my photos and cannot access my photos. I’ve been through support a number of times but no success. This is something the app should do during setup- ask you to allow access to your photos or camera. Then it would be listed in settings. Presently, there is nothing in settings to allow mobile security access to photos. I’m tired of going through all the road maps with support and getting lost. It’s in their initial setup. They need to collaborate with Apple and come up with an App Store update. Except for the photos problem, the app works good but my photos are locked in the vault.
Hi @Sonnyplease ,
I understand that you have issue in accessing or moving your photos from McAfee Vault. We suggest you to check for the McAfee update if any pending.(Do not Uninstall McAfee). Please do reply with the below information
McAfee Support Team
Thx Goyulakrishnan for your help,
I have the latest update of the IOS security/system update released last week. I am waiting for an update through the App Store from which I dowmloaded the app. I don’t know if Apple knows of the problem with MMS. In Privacy-Photos, MMS does not appear in the list of apps to allow, never, only when using the app. The app and these choices are not there. There is no other way to allow photos Access. Has Mcafee notified Apple of this problem or is Apple working on an update. It took them 6 months to come up with the security update last week. I check the App Store for MMS updates, but done so far.
Yes, I just updated to the latest IOS13.1. It still has the dialogTURN PHOTO ACCESS ON. I cannot do this. I have 9 photos locked in the vault. I cannot move these photos or move my own photos into the vault. There has not been an update in the App Store for MMS. I think that’s what is needed.
Thx for your concern
Just updated to 13..1.1. The latest update. Media Vault in moving photos or moving your own photos says:
TURN PHOTOS ACCESS ON
I cannot do this in settings This is not a case for support to call me This option should have been given when first setting up the app The fix is with an update for MMS with Apple and the App Store I know you referred this problem to an escalatory team That seems to be the solution
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