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QtrDici
Contributor
Message 1 of 3

McAfee Mobile Security (MMS) fails to open

Hello,

The Mobile Security (android) closes after starting it.

The app opens, I see the SCAN shield for about one second and then the app closes. Sometimes, I manage to start the scan. It gets to 1% and then it closes again.

I already reinstalled the Mobile Security from Playstore, updated the Android System Webview, and did a factory reset. The problem persists as descrtibed above.

Is it possible to force the SCAN somehow?

 

Thanks in advance

QtrDici

2 Replies
karthikeyan_J
McAfee Retired
McAfee Retired
Message 2 of 3

Re: McAfee Mobile Security (MMS) fails to open

Hi @QtrDici 

We truly apologize for this experience.

We would like to let you know that McAfee is aware of this issue on certain devices and we are working for a solution. In the meantime, kindly confirm if the version of McAfee is installed in 5.13.

Thanks,
Karthikeyan J

QtrDici
Contributor
Message 3 of 3

Re: McAfee Mobile Security (MMS) fails to open

Hi @karthikeyan_J,

The version is 5.12.0.131. This is what is available in Play Store, to me at least.

On a slight tangent, I managed to run a full scan several times. Simply, the app did not close itself immediately. I do not know what affected it.

Cheers

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