I had Mc Afee Safe Connect (MASC) for long time. it was working perfectly until 4 days ago. It stop connecting well to the VPN for both my ipad and iphone. i deleted the VPN profile of the MASC from my iphone and ipad, uninstall, reinstall and activate my account, and i am unable completely to connect to VPN. It does not ask me to create a VPN profile, and it does not connect. it keep mentioning "oops something went wrong". Does anyone has the same problem? can you help me to reinstall a VPN profil or find another solution to make the MASC VPN work? thanks
We are truly sorry for the inconvenience. Please let us know the Safe connect version installed on the iphone and ipad.
Also let us know the below info so that we will take it further in resolving your issue.
Have you tried re installing the App?
Have you checked in alternate devices like an android or any other ios devices?
let us know if any other VPN app installed on the devices. Was there any recent OS updates installed on your iphone and ipad.
Mine has neveer worked since I purchased it from the free trial. The free trial worked perfectly for websites, after I paid it hasn't worked ONE time! Very frustrating considering their customer service is horrible.
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