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MarkRB
Contributor
Message 1 of 4

Is there a way to exclude my app from the Digital Secure filters?

Our app is experiencing problems and creating confusion when the Digital Secure app is running. Our app uses zip code for weather and it's being removed from the view which causes our users to think it's missing. Any help appreciated!

Thanks,

Mark Duenas

 

3 Replies
GaneshR
Moderator
Moderator
Message 2 of 4

Re: Is there a way to exclude my app from the Digital Secure filters?

Hi @MarkRB 

Greetings from McAfee!!!

Sorry for the inconvenience caused. We don't have option to exclude app from digital secure app. Digital secure app are used to store your photos and track your device either lost or stolen. It also helps in keeping device secured.

Alternatively, you can reach McAfee consumer support for any queries

McAfee consumer Support

Regards

Ganesh Raju R

MarkRB
Contributor
Message 3 of 4

Re: Is there a way to exclude my app from the Digital Secure filters?

I'm not sure we are using the same Digital Secure app. My understanding is that Verizon Digital Secure is for digital security and protects the user from identity and security threats. It is causing problems in our app which uses the user zip code to provide weather information.

We will have to advise our users to disable Digital Secure for proper functioning of our application!!

Please let me know if there is a business contact that can properly address our issue. Our app is not a security threat and should be allowed to be excluded especially since by using Digital secure it destroys a key feature in our app. This is not merely an inconvenience it is crippling our application when in use.

MarkRB
Contributor
Message 4 of 4

Re: Is there a way to exclude my app from the Digital Secure filters?

I'm not sure you are correct. I know that Digital Secure has a whitelist. I would like to get on that list please.

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