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lovejrdn
Contributor
Message 1 of 4

Identity Protection & other features not working

Just got my phone a couple of days ago and I’m using Verizon Digital Secure. Whenever I attempt to use Identity Theft Protection I receive an error code (yesterday Id get error code 401, today I’m getting error code 4010)

Also whenever I attempt to chat with a security advisor in the app, I get a loading circle for a second or two, then nothing happens as if I never selected it.

I spoke to McAfee support on the phone and they said I’d get a call back, but I haven’t heard from them since.

Anyone else experience a similar issue?

3 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 4

Re: Identity Protection & other features not working

Hi @lovejrdn 

We regret for the inconvenience!

Kindly let us know the following to assist you better:

  1. Operating system version:
  2. McAfee Version:
  3. Screenshot of the issue.

Alternatively, You can always contact the chat support using below link for technical assistance.

McAfee Support

Regards,
Hari Durairaj

lovejrdn
Contributor
Message 3 of 4

Re: Identity Protection & other features not working

Operating system version: iOS 16.4.1

McAfee version: Digital Secure 1.0.29.1

Screenshot attached:

IMG_0018.png

 

Venkat_YM
Moderator
Moderator
Message 4 of 4

Re: Identity Protection & other features not working

Hi @lovejrdn 

Greetings from McAfee.

Sorry for the inconvenience caused.

McAfee aware of this issue and working towards the resolution. We will keep you updated on the status.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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