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vbol
Contributor II
Message 1 of 4

Huawei + Total protection app

Hi everyone,

Am I the only one, who's Total protection app stopped working together with the widget too? I'm using a Huawei Mate 20 Lite phone, and very recently, I noticed, the app can't really be launched. If I can, it would crash instantly. I have reinstalled the app and Android is up to date too, yet the problem is not sorted.

 

Any advice guys?

3 Replies
Allwyn_GI
McAfee Retired
McAfee Retired
Message 2 of 4

Re: Huawei + Total protection app

Hi @vbol,

We are sorry for the inconvenience caused. McAfee is aware about this issue and we are working on it. We will update you once the issue is resolved.

 

Regards,

Allwyn I

vbol
Contributor II
Message 3 of 4

Re: Huawei + Total protection app

Any chance you can advise me how long does it take until the issue gets fixed, as my subscription would renew soon, and I started to become hesitant paying for it, if it doesn`t work.
Thank you.
Allwyn_GI
McAfee Retired
McAfee Retired
Message 4 of 4

Re: Huawei + Total protection app

Hi @vbol,

Sorry for the inconvenience caused. Unfortunately, I will not be able to provide you with a resolution date but I can tell you that we are working on the issue on priority. We will update once issue is resolved. Once again really sorry for all inconvenience caused to you.

Regards,

Allwyn I

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