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souleada
Contributor
Message 1 of 4
‎01-06-2013 05:13 AM

HELP!! móvil bloqueado! #mcafee_mobile_security

Ayer fui a encender mi móvil, algo me despistó en casa y cuando fui a introducir en código pin del móvil me apareció un mensaje de MC Afee diciendo que mi dispositivo está bloqueado. Ninguna de las opciones que me ofrecen para solucionarlo funciona (he cambiado el PIN de mc afee, he entrado en la web y le he dado a desbloquear, y no puedo enviar un mail a soporte por alguna razón que tampoco entiendo). Alguien sabe cómo puedo solucionarlo y desbloquear mi móvil???

#mcafee_mobile_security

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3 Replies
exbrit
MVP
MVP
Message 2 of 4
‎01-06-2013 05:39 AM

Re: HELP!! móvil bloqueado! #mcafee_mobile_security

Please excuse my Spanish I am using Google Translate.

Try the steps in this FAQ:  http://service.mcafee.com/faqdocument.aspx?id=TS101119

If that doesn't succeed please phone Customer Service or use their online chat: 

......

Por favor, disculpe mi español estoy usando Google Translate.

Pruebe los pasos de este FAQ: http://service.mcafee.com/faqdocument.aspx?id=TS101119

En Espanol.

Si esto no tiene éxito favor comuníquese con Servicio al Cliente teléfono o usar su chat en línea:

Para hablar con un representante de servicio al cliente, llame al 901 120 175.

Tiempo de espera estimado: 10-30 minutos

Horas de funcionamiento: 09.00-18.00 local, De lunes a viernes

Chat:  http://service.mcafee.com/ServiceSelect.aspx?lc=3082&sg=CS&pt=1&st=CHAT

(Horas de funcionamiento: 09.00-18.00 local, De lunes a viernes)

Message was edited by: Ex_Brit on 06/01/13 8:42:39 EST AM
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souleada
Contributor
Message 3 of 4
‎01-06-2013 05:45 AM

Re: HELP!! móvil bloqueado! #mcafee_mobile_security

Thanks, Peter!!

I'm gonna try again, because I tried to email support before and I just couldn't find the way to do it, the only option was the phone, and it doesn't work the weekend, lol...

Anyway, you have been very nice and fast and helpful! 

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exbrit
MVP
MVP
Message 4 of 4
‎01-06-2013 05:46 AM

Re: HELP!! móvil bloqueado! #mcafee_mobile_security

I just added the Spanish version of that FAQ, hope it helps.

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