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Shiona
Contributor
Message 1 of 3

Can't log in- No OTP sent

I am not able to log into my account as the verification code is not being sent. I have received the OTP code to my mobile before but now it's not working. 

I am unable to sign in to my mobile app or from the mcafee portal using my login credentials. 

Clicking on 'resend' doesn't works either. 

When I chose "sign-in with a one-time password", the one-time password bring me back to the same page to be authenticated by mobile verification code, which is not sending the code at first place. 

How do I solve the?

Thank you. 

 

 

2 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 3

Re: Can't log in- No OTP sent

Hi @Shiona 

Greetings From McAfee.

Sorry for the inconvenience caused.

McAfee is aware of the issue and working towards the resolution. However we have disabled the 2FA login so that you'll be able to log in now.  

If you have any concerns, contact our support team using the link below.

McAfee Support

Regards,
Edward Franso 

Shiona
Contributor
Message 3 of 3

Re: Can't log in- No OTP sent

The 2FA login has not been disabled as I am still blocked by it at the login page. Very disappointed as your support team can't do much about it either. I am told to wait until someone contacts me with a troubleshoot. They can't even provide a time frame to when I will be contacted. It has been 3 days since I contacted customer service and I am still stuck with an unprotected device. Terrible service McAfee!  

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