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Can't factory reset

I received a phone that belonged to someone that is no longer on this planet, and I've been trying to reset it to use it as my own. It's an LG Y25. Kill-switch is engaged on the phone through McAfee and I can't disable it without the pin. The default pin 123456 doesn't work. What do I do?

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Re: Can't factory reset

Hi @jellogomoo

McAfee Mobile Security is designed to do that however if the original owner has setup Buddy numbers you should be able to reset the PIN and gain access to the device.


Reach out to our Support if you have any clarifications

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