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Eric57
Contributor
Message 1 of 4

Antivirus no longer compatible

My Huawei P smart 2020 phone running Android 9 with 4.0GB RAM  says the phone is no longer compatible but seems to have more than the minimum requirements and so I can't update the McAfee Antivirus that is installed on the phone.

Is there a setting I need to change?

3 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 4

Re: Antivirus no longer compatible

Hi @Eric57 

Greetings from McAfee.

We are sorry for the inconvenience caused.

The McAfee Security, and McAfee Mobile Security apps are only available for download from the Google Play Store. These McAfee apps aren’t available in the Huawei App Gallery, so they can't be installed on the newer Huawei devices.

If you have any concerns, feel free to reply to the post or contact our support team using the link below.

McAfee Consumer Support

Regards 
Edward 

Eric57
Contributor
Message 3 of 4

Re: Antivirus no longer compatible

Although using the Google Play Store on the phone I have apparently McAfee can't be downloaded on the Huawei phones now (after a chat on customer support).

Venkat_YM
Moderator
Moderator
Message 4 of 4

Re: Antivirus no longer compatible

Hi @Eric57 

Greetings from McAfee.

Sorry for the inconvenience caused.

Kindly refer our below article for more information regards to the limitations  to install McAfee products.

McAfee Security - Known limitations on custom versions of Android

Alternatively, you can always contact chat support using the link below for immediate assistance.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat


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