Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Message 1 of 3

Android, Security, Safekey, and Family Protection

I have a Moto X running Android 4.4.4, and I have McAffee Security and Safekey installed and operating as expected.  I would like to have Family Protection installed as well, but when I install it, Safekey is blocked.  What can be done?

2 Replies
Message 2 of 3

Re: Android, Security, Safekey, and Family Protection

If you followed this FAQ: Installing Family Protection Android Edition and it failed then Technical Support is your best bet.

It's free of charge and linked here (see the "Mobile Security" link:   Services and Support for Home and Office

Change Country at top right if necessary.

Former Member
Message 3 of 3

Re: Android, Security, Safekey, and Family Protection

Once McAfee Family Protection is installed on the Smartphone. You should log in to McAfee Family Protection only then you can access internet. That’s the reason it might have blocked safe key. I recommend you to tap on the McAfee Family Protection icon and then log in with your email address and password. Probably this should work now.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community