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Message 1 of 2

2 threats/virus infections that cannot be removed Artemis!sd32432445cb6 JavaTcmdHelper


My mum is receiving notifications on her Moto G 5 phone of 2 medium threats. Which we are unable to solve. One which suggests to "ignore" after listing very bad things that this virus can do.

1. File /system/vendor/app/

Infected by Artemis!sd32432445cb6 (suspicious)

Type: non-removable file

Created 1 Jan 2009

About this threat: "your file contains Artemis!sd32432445cb6, which is suspicious. It can: incur premium charges, damage or encrypt files for ransom, monitor your device and observe your activities, take advantage of vulnerabilities to access and use your data, send junk messages or emails from your device , direct you to a fake website to get your account information, result in excessive battery/bandwidth drainage."

" we don't have permission to remove this read-only malicious file. You can ignore it and not open it so that it no longer appears as a threat".


2. JavaTcmdHelper "this pre-installed app contains a virus"

Version 8.1.0

Type: non-removable system app

Package name:

Detection name: Artemis!sd32432445cb6

About this threat: - same risks as listed in threat 1.

"Android doesn't let you block certain types of risk,but you can disable the app to avoid any security issues"


Pressed "disable" at bottom of page, takes to app info page where " disable " button is greyed out and not able to be pressed, "force stop" option available, so did that, but not able to disable the app.

So the phone has viruses? But nothing Can be done? Can anyone tell us what we should do and how worried we should be? Because we are very worried, and not tech experts at all. Does mum need to change passwords for everything used from her phone - email, facebook etc.? Does she have to do that on another device, or could another device used to log in to email etc. be infected if this virus has entered email etc? How to solve issue to remove threats from phone?

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McAfee Retired
McAfee Retired
Message 2 of 2

Re: 2 threats/virus infections that cannot be removed Artemis!sd32432445cb6 JavaTcmdHelper

Hi all, 

Closing this thread as duplicate, please find the original at 

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