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locked out of my phone

I need urgent helped. I have locked out my Samsung galaxy note 4 with the mcafee mobile protection. My samsung phone doesnt gave 3g/4g network but can connect to the wifi. However, before being locked out (due to taking out the sim card), I have turn the wifi off. I tried to unlock it with a pin but I couldnt (forgotten it). So what I did was to change the pin from my laptop via the mcafee website and when I try to unlock it with the new pin, it wouldnt unlock (probably it cannot connect to the mcafee server since it doesnt have any network). I then proceded to unlcok the phone and exhasuted my 10 attempts and now it is locked for an hour. What i did next was to remove the device from mobile security (unlink from the account) and now I dont know wat to do. I really need help. There are important data in that samsung phone.

4 Replies

Re: locked out of my phone

nvm. for some godly reason my phone connected somehow. I cant beleive it. its unlocked now.

muthu_ganesh
McAfee Retired
McAfee Retired
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Message 3 of 5

Re: locked out of my phone

Hi, 

Please let us know if you need any further help.

Re: locked out of my phone

locked out of phone for security reasons 

what do i do?

muthu_ganesh
McAfee Retired
McAfee Retired
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Message 5 of 5

Re: locked out of my phone

Hello @gregoryteamer 

Please click on forgot your pin, you will have options to unlock by answering security questions, sending email, sending pin to buddy list. 

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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