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vbol
Level 8
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Message 1 of 2

Widget stop running

On Huawei Android/EMUI 10 the widget keep disappearing, however all the settings are enabled for the  McAfee app. I have tried to reinstall the app, but the issue doesn't seem to be solved. If I reboot the phone it would come back, but for a few hours/ a day maximum, and then stop working again.

1 Reply
KrithikaS
McAfee Retired
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Re: Widget stop running

Hi @vbol 

We are sorry for the inconvenience caused. I understand that widget keeps disappearing in your mobile device. Please check if the Android is up-to-date, if there is any update available for the device in your settings, check the software update and update your mobile, after updating try uninstall and reinstalling the McAfee application one more time and allow all the permission in the application. Kindly turn on McAfee security by following the steps

For example: Go to settings >> accessibility >> McAfee security>> enable.

Go to settings >> application >> McAfee >> permission >> enable all the permission

Finally if all the features are enabled and if the issue still persist. Please let us know.

Regards,

Krithika S

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