WaveSecure SMS locate command problem

[shavaldar]

Hi,

We can trouble shoot this as its for Mcafee Mobile Security and not WaveSecure. Did you contact support for this issue?

If you have a ticket number i can follow up on the issue and get back to you.

Best Regards,

Sanjay

[shavaldar]

Hi Dan,

I will have someone from Tier 2 support  get back to you with the details.

Best Regards,

Sanjay

[Former Member]

Yes, I contacted support on ticket# 1016597790 and they said it woudl be taken care of in an update. The update that took place late last week did not fix it.

[shavaldar]

Hi,

I will have someone folloup on your case and get back to you ASAP.

Best Regards,

Sanjay

Mobile Support

[Former Member]

Thank you. I can also confirm that the same issue also exists when McAfee Mobile Security is installed on a Samsung Fascinate running Android 2.3.5.

All of my devices are on Verizon.

[dan1834]

I am still waiting... I was told a week ago that I could switch to the McAfee Mobile Security for my 3 phones. I switched... They product will NOT let me test the locate command because when I send the LOCATE text command it replies stating this feature only works with the paid version of the program. When will McAfee help me??? Nobody has called.... nothing... Why do I need to check to see if McAfee is doing their job? Who has dropped the ball?

Message was edited by: dan1834 on 2/9/13 5:14:46 PM CST

[dan1834]

On January 28 Sanjay stated, "... I will once again follow up with Tier 2 support. Be rest assured we are following up on your case."  I am still waiting and waiting. Why do I have to keep proding you (and your company) to do their job?  That was a full 2 weeks ago... I have three 2-year subscriptions that need to be changed to your Mobile Security product. I deleted the WaveSecure as instructed, and the new product does not support any SMS commands unless it is the PAID version.

What more can I do? Maybe I should submit this to some other threads that are being monitored....

Dan

[Former Member]

I know that I can't get the locate link to work either, and I am on Mobile Security. Someone is supposed ot be getting in touch with me about this but I have not heard anything.

It is about time for me to move on to a differetn security vendor.

[shavaldar]

Hi,

Have you contacted Mcafee support regards to this issue, if you have please provide me with the support ticket number that allows me to follow up and get your issue fixed.

Be Rest assured I will personally follow-up on your case and have it resolved ASAP.

Best Regards,

Sanjay

Mcafee Mobile Support

[Former Member]

I contacted support, ticket# 1016597790.

Thank you for looking into this.