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Mark12345
Level 7
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Message 1 of 10

VolumeMonitorProtector

Anyone know why Mcafee is saying 'VolumeMonitorProtector' is a threat on my Samsung s20

9 Replies
Allwyn_GI
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Message 2 of 10

Re: VolumeMonitorProtector

Hi @Mark12345,

Sorry for the inconvenience caused. Please do answer the following questions to know more about the issue.

Do you know or used Volume Monitor Protector application?

Are you able to delete the application when you try to do it.

Please provide us screenshots if possible.

Regards,

Allwyn I

Mark12345
Level 7
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Message 3 of 10

Re: VolumeMonitorProtector

Hi Allwyn

Thanks for getting back to me. Answers below

Do you know or used Volume Monitor Protector application?

I don't know or use the application. However the McAfee notification says it is a Medium Threat, a system application and says it is not possible to delete.

The notification does gives me two options to Disable or Force Stop. I have selected Disable, but later in the day I'll get another notification telling me I have another VolumeMonitorProtector threat. This continues every day. Selecting Force Stop has doesn't change anything either. So every day I'm getting this notification, multiple time sometimes per day.

Are you able to delete the application when you try to do it.

No

Please provide us screenshots if possible.

I can't at present.

Thanks for your help, do you have any ideas?

Mark

Mark12345
Level 7
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Message 4 of 10

Re: VolumeMonitorProtector

Sorry ... it's called VolumeMonitorProvider (not Protector).

Mark12345
Level 7
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Message 5 of 10

Re: VolumeMonitorProvider

Does anyone have an answer?

Allwyn_GI
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Message 6 of 10

Re: VolumeMonitorProvider

Hi @Mark12345,

Sorry for the inconvenience and late reply, You have mentioned that you will providing us with screenshots? Will it be possible to provide us with screenshots?

 

Regards,

Allwyn I

Mark12345
Level 7
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Message 7 of 10

Re: VolumeMonitorProvider

2 x Screenshots attached

Mark12345
Level 7
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Message 8 of 10

Re: VolumeMonitorProvider

Hi Allwyn - any update or thoughts why VolumeMonitorProvider is a threat? I get it reported by McAfee everyday and, because its a system file, there's no option to remove it. Nothing happens if I click disable, it still comes back as a new threat next day.

Allwyn_GI
Moderator
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Message 9 of 10

Re: VolumeMonitorProvider

Hi @Mark12345,

Sorry for the inconvenience, I have sent you a personal message. Kindly check and respond to it.

 

Regards,

Allwyn I

Mark12345
Level 7
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Message 10 of 10

Re: VolumeMonitorProvider

Hi, just received an email from Mcafee saying this problem was resolved, but it isn't, I'm still getting the same problem - please keep this problem open.

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