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Unable to login to my nest app

Hi - i am not able to connect to nest app while we security is turned on while turned off i am able to connect and login. I am an ios user. Please advise.

 

thanks

5 Replies
Madhan
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Message 2 of 6

Re: Unable to login to my nest app

Hello @MheSunget 

We are sorry that Nest App doesn't work when McAfee Security is turned On. 

Please let us know the below information to proceed further,

Nest App Version?
iOS Version?
McAfee Version? 

Regards,
Madhan M

Re: Unable to login to my nest app

Hi Madhan - please see below

 

Nest App Version? 5.45.0.6

iOS Version? 13.3.1

McAfee Version? 4.0.8

Madhan
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Message 4 of 6

Re: Unable to login to my nest app

Hello @MheSunget 

Please try the below steps and let me know if the App works fine,

1. Turn Off Wifi Guard in McAfee

2. Delete VPN profile from iPhone settings. Note that this will get added if you turn On VPN again in McAfee.

Regards,
Madhan M 

Re: Unable to login to my nest app

I couldn’t find the wifi guard but able to delete tue vpn profile in my ios phone. I can’t enable the web protection without adding back the vpn settings. 

please advise.

 

Madhan
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Message 6 of 6

Re: Unable to login to my nest app

Hello @MheSunget 

If you are using McAfee SafeConnect application, please open and check the country you have selected.

Also, perform the below steps,

  • Go to Settings on the device
  • Select Wi-fi and tap "i"
  • Select Forget your Wi-Fi network
  • Reconnect to your network.
  • Enable VPN again

Check if this resolves the issue.

Regards,
Madhan M

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