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Threat found

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I am getting a message that a virus has been detected.

When I try to remove i get error it cannot be uninstalled. Please help me

1 Solution

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Re: Threat found

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Thanks guys

Just to update you I got a call and it just worked fine.

Uninstall - reinstall and there goes the virus.

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8 Replies

Re: Threat found

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What Mobile Product found the infection and does it give it an exact name?   I may have to move this to another section for support depending on your answer.

Re: Threat found

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After updating mobile security this problem came up. Before that there was no problem at all.

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Re: Threat found

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Hi,

We would suggest you to please contact our support personnel at service.mcafee.com with the below details.

  1. OS version of device.
  2. Application name which is being detected as threat. Did you install this application or it came pre-installed when you purchased the device.
  3. Have you recently installed any new application on your device?

Sincerely,

Kamal Sharma

McAfee Mobile Support

Re: Threat found

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I would follow the above advice.

Message was edited by: Ex_Brit on 29/09/13 12:43:34 EDT PM

Re: Threat found

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Thank you both

I contacted customer support and they will call back with the solution soon.

They told me that the problem can be because of update.

Thanks again

Re: Threat found

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That sounds good.  All the best ;)

Re: Threat found

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Thanks guys

Just to update you I got a call and it just worked fine.

Uninstall - reinstall and there goes the virus.

Re: Threat found

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Good.  Thanks for posting back.

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