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victorjames
Contributor II
Message 1 of 9

Threat found

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I am getting a message that a virus has been detected.

When I try to remove i get error it cannot be uninstalled. Please help me

1 Solution

Accepted Solutions
victorjames
Contributor II
Message 8 of 9

Re: Threat found

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Thanks guys

Just to update you I got a call and it just worked fine.

Uninstall - reinstall and there goes the virus.

View solution in original post

8 Replies
exbrit
MVP
MVP
Message 2 of 9

Re: Threat found

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What Mobile Product found the infection and does it give it an exact name?   I may have to move this to another section for support depending on your answer.

victorjames
Contributor II
Message 3 of 9

Re: Threat found

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After updating mobile security this problem came up. Before that there was no problem at all.

Former Member
Not applicable
Message 4 of 9

Re: Threat found

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Hi,

We would suggest you to please contact our support personnel at service.mcafee.com with the below details.

  1. OS version of device.
  2. Application name which is being detected as threat. Did you install this application or it came pre-installed when you purchased the device.
  3. Have you recently installed any new application on your device?

Sincerely,

Kamal Sharma

McAfee Mobile Support

exbrit
MVP
MVP
Message 5 of 9

Re: Threat found

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I would follow the above advice.

Message was edited by: Ex_Brit on 29/09/13 12:43:34 EDT PM
victorjames
Contributor II
Message 6 of 9

Re: Threat found

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Thank you both

I contacted customer support and they will call back with the solution soon.

They told me that the problem can be because of update.

Thanks again

exbrit
MVP
MVP
Message 7 of 9

Re: Threat found

Jump to solution

That sounds good.  All the best 😉

victorjames
Contributor II
Message 8 of 9

Re: Threat found

Jump to solution

Thanks guys

Just to update you I got a call and it just worked fine.

Uninstall - reinstall and there goes the virus.

exbrit
MVP
MVP
Message 9 of 9

Re: Threat found

Jump to solution

Good.  Thanks for posting back.

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