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Some apps my son installed are not showing up

My son has installed a few apps on his tablet lately that are not showing up in the list of apps on my phone or Family security on Windows, or on his tablet. I can see then in the activities area but I can not set rules that let me control screen time for that app or give him free access to it. There are not controls whatsoever. So far I am having this issue with different apps on his and his brothers device. Here is what I have tried so far:

  • Rebooted all devices including mine. The issue continued!
  • Killed the app on all devices. The issue continued!
  • Signed in as a parent on my childs device. The issue continued!
  • Checked device administrator and accessibility issues on all devices. The issue continued!
  • Uninstalled the app from all devices and reinstalled properly. The issue continued!

The games that are not showing up so far are

  • Sims
  • Sims Free Play
  • Farm Simulator (FS)
  • Cookie Clickers 2

Other apps seem to be there and they allow me to control access and screen time. Other functions of the Safe Family app work pretty well.

My boys have identical ASUS 10 S3 tablets running Android.

I have an iPhone 6S.

I really need this to be addressed and fixed. I allow my boys to have two game apps unlocked each day for 30 minutes each. I wish to control their time on their tablets so that they are not vegging out on them hours without end. The Family Safe app has been great for blocking web access and websites. If this bug gets fixed I will be super happy!

5 Replies
McAfee Employee
McAfee Employee
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Message 2 of 6

Re: Some apps my son installed are not showing up

let me take this back with the dev team to see if we can understand what might be happening.

what Android OS version is running on the Asus tablets?


Reliable Contributor
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Message 3 of 6

Re: Some apps my son installed are not showing up

Thank you E-ming


McAfee Volunteer

Re: Some apps my son installed are not showing up

Thank you E-ming. I am not sure. I know the tablets are running the most recent version of Android but I have not clue what that is. I will have to look when I get home, if you still need me to do that.

Re: Some apps my son installed are not showing up

I have the same problem.  The program on my Iphone 8 says there are 68 apps but only 28 show up.  They use to all show up but now they don't.  I've started paying for this app now and its really frustrating that it doesn't work properly.

McAfee Retired
McAfee Retired
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Message 6 of 6

Re: Some apps my son installed are not showing up

Hello @potent1983

Since this is an old thread, I'm locking it for further response.

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