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Smartphone lockes after unlock

hi, my smartphone got locked by maAfee. After the phone got locked, I received a mail with the 6-digit PIN code to unlock the phone again. When I type in this PIN code, the phone unlocks, but as soon as I tab the display or after a couple of seconds the phone is locked again.

I did this cycle now a couple of times. Always the same. 

The PIN code is correct. If I type in an incorrect code, I get a message that I have 9 more tries.

Anyone has similar experience and a way out of this?

I have an Samsung Galaxy S6 

Thanks in advance.

2 Replies
Bharani_BD
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Re: Smartphone lockes after unlock

Hi @helpless_Joe

We are sorry for the inconvenience caused. Kindly follow the article and update us the out come. Also try to reboot the device and enter the mobile security pin to unlock the device. Kindly let us know if you face any difficulties.

Thanks & Regards,
Bharanidharan S

.

 

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