cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Samsung Galaxy S9 T-Mobile Phone locked

Hi I'm Andy. Has Anyone ever experienced a message from McAfee mobile saying that the phone is locked & needs an pin to unlock it but what if you don't know the pin & want to get back in. # Mobile Security #T-Mobile Samsung Galaxy S9.Is there any fix to resolve this issue.

8 Replies
Former Member
Not applicable
Report Inappropriate Content
Message 2 of 9

Re: Samsung Galaxy S9 T-Mobile Phone locked

Hello Andy,

Thank you for contacting for us.

If you are facing this issue after the android upgrade please Knowledge base  article TS103015, you find the article in  service.mcafee.com. If you still face issue resetting pin please contact our technical support for further assistance .

Regards

Srinvasa Ragavan 

Madhan
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 3 of 9

Re: Samsung Galaxy S9 T-Mobile Phone locked

Hello @Cruisin86 

Pleas follow the below McAfee Article that will help you unlock the phone as well as to setup a PIN.

McAfee Article

Let us know once the issue gets sorted out or if you need any further assistance.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

Re: Samsung Galaxy S9 T-Mobile Phone locked

I forgot to mention that the keyboard to type the pin required doesn’t pop up when I click on the pin box. Is there any way to unlock it restarted the phone & the mcafee locked screen comes up instead of the home screen when unlocking the phone 

Madhan
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 5 of 9

Re: Samsung Galaxy S9 T-Mobile Phone locked

Hello @Cruisin86 

Please turn off the mobile and turn it back on. Try to enter the PIN.

If the phone doesn't turn off, You may need to perform a hard reboot in order to restart the mobile. Hold the volume down key and power button altogether for 10 seconds and let go of the buttons once the screen turns black. The phone will restart in few seconds and try to enter the PIN.

Regards,
Madhan M 

Re: Samsung Galaxy S9 T-Mobile Phone locked

I've tried that & still unable to get passed the locked screen Forgot the pin doesn't help is there another way to get passed locked screen if unable to insert the pin & changed pin

Madhan
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 7 of 9

Re: Samsung Galaxy S9 T-Mobile Phone locked

Hello @Cruisin86

When you tap Forgot PIN, you should see an option Send me the email with PIN. Please select that option and enter the e-mail registered with McAfee Mobile Security. You will receive a temporary PIN to your e-mail.

Please enter that PIN to unlock the phone and then you can create a new PIN of your choice.

Regards,
Madhan M

Re: Samsung Galaxy S9 T-Mobile Phone locked

Changing the pin still doesn’t work because the app wasn’t even setup on the device that is locked is there any way to get passed the locked screen if it was never setup

KrithikaS
Moderator
Moderator
Report Inappropriate Content
Message 9 of 9

Re: Samsung Galaxy S9 T-Mobile Phone locked

Hi @Cruisin86

Due to the nature of this issue, we have sent you a private message, kindly reply with the require details.

Regards,

Krithika S

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community