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Safe Family

 have safe family set up on my kids android Samsung Galaxy tablet I also have the safe family app set up on my iPhone so I can check his activity on his Samsung I have a couple of problems.

When I use the app on my iPhone to check web and app activity its only showing old history from my kids apple iPad but I no longer use safe family on the iPad and I removed the app from the iPad. I cannot find anywhere how to view web and app activity for the Samsung even though I have registered this device with safe family

 How do I view his activity for android from the app on my iPhone? I am signed into my parent account.

 Also in my parent account when I go to devices it shows a long list of devices, there are the same devices showing more than once and also old devices which I no longer use. However there is no option to delete these. I was advised to click on the pencil in the top right corner but still no option to remove or delete.

 I have tried uninstalling the app and reinstalling but makes no difference.

I have been contacting McAfee about this problem for months but they still can’t offer me a solution!

 Any advice would be greatly appreciated.

1 Reply
spulla
McAfee Employee
McAfee Employee
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Re: Safe Family

Hello could you please send us some screenshots of your kids activity from your parent device. also do you see the samsung tablet as a list of devices in your kid's profile. what version of Safe Family app is installed on the tabler and also what is the android version onsamsung tablet? safe family supports android version 4.4 and above. please make sure accessibility is enabled for Safe Family on your kid's tablet. kid's device will not report any activity if accessibility is turned off.

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