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Re: Not showing all apps

My daughters iPad Mini is showing this same problem. The only apps that are showing are like clock, settings, videos, etc. The basic apps. Everything else isn't showing.

I found another post (https://community.mcafee.com/t5/Parental-Controls/SafeFamily-Client-doesnt-come-out-of-screentime-re...) that suggests to turn off the screentime restrictions and see if the apps show up. Sure enough, when I turn off the screen time restrictions the apps show up. Kind of makes the whole app useless doesn't it. Apparently this was a bug back in April of 2017. Almost 2 years ago. The bug from 2 years ago has been regressed. Either there's no testing or no documentation for why changes were made.

I checked and the Safe Family app was updated on March 7th, yesterday. That explains why she came to me today to complain about it.

Hopefull someone from Support is monitoring this and will respond saying that they have escallated it to the development team as a Priority 1 bug and they will get it fixed right away. This issue renders the device useless and the work around renders the app useless.

spulla
McAfee Employee
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Message 12 of 12

Re: Not showing all apps

I suggest updating Safe Family app to latest 2.6 version. ensure you are logged in as parent to Safe Family. if this does not work, I suggest uninstalling SF app , remove Safe Family profile from iOS setting and reinstall the app and it set it up as a parent device. let us know if this was helpful.

 

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