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Non Removable File on Samsung Galaxy A20

Medium Threat: Artemis!6c1c334cf171

It will not let me remove after I have scanned the phone for virus. It only gives me the option to ignore. Is there any way of removing this? If I do a hard reset, will it remove this?

Thanks. 

4 Replies
Madhan
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Message 2 of 5

Re: Non Removable File on Samsung Galaxy A20

Hello @Estrada831 

We are sorry that the infected file is not getting removed. Resetting the phone will remove the infected file as well as all Apps, Files and data from the Mobile. We don't recommend you to perform that since you'll lose your apps and data.

When McAfee detects the file as a threat, it should also show the file location on the phone. Please help us with that information and also provide Screenshots.

Regards,
Madhan M

Re: Non Removable File on Samsung Galaxy A20

Screenshot_20200913-220512_McAfee Security.jpg

 

Madhan
McAfee Retired
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Message 4 of 5

Re: Non Removable File on Samsung Galaxy A20

Hello @Estrada831 

McAfee is detecting Lucky Patcher app as a threat. Please navigate to your apps and check if there is an app named Lucky Patcher installed and remove it. If its not listed under your apps, please go to your internal storage and check if there any file name Lucky Patcher installer.apk and remove it.

Regards,
Madhan M.

Re: Non Removable File on Samsung Galaxy A20

Nothing comes up. I tried doing the search aswell but nothing came up. 

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