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cyrusthevirus
Contributor
Message 1 of 2

New phone protection

Hi. I just bought a new phone and need to transfer my protection. My pc shows my computer as protected. And the icon for my phone has a red exclamation point showing. I have given access to draw over apps, app usage, and location. However, I can't find out how to grant accessibility. When I open this particular area, I am told to 'Find and tap McAfee'. I have no idea what this is. When I do find the McAfee icon, it directs me back to the uninstall/open and starts the cycle over again. It's quite frustrating. I need to cover my phone. Any ideas?   Thanks 🙂  

 

Samsung S10 btw

1 Reply
Gokulakrishnan
McAfee Employee
McAfee Employee
Message 2 of 2

Re: New phone protection

Hi @cyrusthevirus , 

I do understand that you have difficulty in setting up your phone. Kindly follow the below procedure. 

  • Open your phone settings 
  • Click on Accessibility 
  • Scroll down and check if you see "McAfee Security" 
  • Click on McAfee Security 
  • Look for the Toggle switch at the top right corner and turn it on
  • Once turned On, close the settings and open the McAfee
  • You will not see the notification.

Please feel free to reply, if you have any concern.

 

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

 

 

 

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