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My phone locked

my phone locked me out due to your service when I was trying to set up my phone. I don't recall ever having your service set up on here. Will you help me out?

7 Replies
catdaddy
Reliable Contributor
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Message 2 of 8

Re: My phone locked

Moved from Community Support to Mobile Products >Discussions

Could you kindly provide us a (Screenshot) to enable us to better assist you?

Cliff
McAfee Volunteer

Re: My phone locked

20161231_131431.jpg

catdaddy
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Message 4 of 8

Re: My phone locked

I think it would be beneficial for you to contact Technical Support for assistance. Simply select or ask for Mobile Support.  https://service.mcafee.com/webcenter/portal/cp/home/contact

Via Phone/Online Chat being by far the quickest.

Thank you for providing the Screenshot.

All the Best,

CD

Cliff
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aceman
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Message 5 of 8

Re: My phone locked

I did contact support (Level-1). My Samsung Galaxy S7 (SM-G930P) / Android 7.0. At around 1pm est. the phone started screaming and stated it was locked. I requested an explanation as to what specifically triggered the event. I was given various different explanations as to what could trigger the event (which I can't recall at this time). I asked if there is a events-log available to view for specifics? I was told not that she knows. So I requested 2nd level support for a detailed explanation as to what specifically triggered the event on my phone. I am waiting on a return call.  When triggered a screaming voice alarm kicks off on my phone and my registered security backup buddies phones as well. This scared the heck out of them even though it was 1pm in the afternoon. Could you imagine if it happened at 3am? 

Re: My phone locked

i dont know how to screenshot my phonr
muthu_ganesh
McAfee Retired
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Message 7 of 8

Re: My phone locked

Hello @rickymansky 

Can you please let me know what do you see when you click on forgot your pin?

andi2021
Level 7
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Message 8 of 8

Re: My phone locked

I think filipino women are some of the most beautiful girls on the planet. It was with this goal in mind that I started my search for a girl who will love me. I spent a lot of effort and time searching, but to my regret, nothing worked out for me. Then I came across these guys, at first I had a lot of questions as I didn't quite believe that it was all true. But now I don't regret that I went to them. I can confidently recommend their services to everyone.

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