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Mobile Security Serious Flaw ** NEEDS ADDRESSING URGENTLY **

Hello,

Brief history of this issue. 3 Years ago in 2014 I had a device with McAfee Mobile Security installed on it. It was a d855 (You may know it as a LG G3). Android, of course. I sold the phone after wiping it clean with a hard reset.

3 Years later I have received alerts that the sim card has changed in the device, I am constantly receiving these alerts. I went on to test if some of the security features work and they do. I was able to take snap shots of the guy who has the device now, I was able to track his location and I was able to control the phone in it's entirety by way of locking, wiping etc. (none of which I did permanently)

I have since de-registered the device from my account.

4 Replies
catdaddy
Reliable Contributor
Reliable Contributor
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Message 2 of 5

Re: Mobile Security Serious Flaw ** NEEDS ADDRESSING URGENTLY **

I will bring this to a *High Level Support/Engineer's* attention.

Cliff
McAfee Volunteer
selvan
McAfee Retired
McAfee Retired
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Message 3 of 5

Re: Mobile Security Serious Flaw ** NEEDS ADDRESSING URGENTLY **

Hi Ben,

Am assuming that Mobile Security App came Pre-installed on the LG G3. Please confirm if you verified presence of the App after you did a hard Reset.

Re: Mobile Security Serious Flaw ** NEEDS ADDRESSING URGENTLY **

I am unsure. But I am assuming you're going to tell me something about factory reset protection, right?

selvan
McAfee Retired
McAfee Retired
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Message 5 of 5

Re: Mobile Security Serious Flaw ** NEEDS ADDRESSING URGENTLY **

Yes. I have sent you a Private message. Please reply to proceed further.

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