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Sonnyplease1
Contributor III
Message 1 of 3

Mobile Security Media Vault after Updates

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11E9E4E2-6354-43BE-95B7-F2E7AC10C256.jpeg


I still need the update to allow me to turn Photos Access On which was not a dialog during setup. I have the latest IOS system update as of yesterday. 13.1.2, but no change with media vault. I understand this problem was escalated to a support team. 
 


Device model: iPhone 7
iOS Version: 13.1.2
MMS Version: 4.0.3.1250








 

 

1 Solution

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Gokulakrishnan
McAfee Employee
McAfee Employee
Message 2 of 3

Re: Mobile Security Media Vault after Updates

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Hi @Sonnyplease1

 

We have arranged a call back from our senior tech, Please reply back to their email with your convenient time and data and so you discuss with them and get your issue fixed.  

 

Regards

Gokulakrishnan K

McAfee Support Team

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2 Replies
Gokulakrishnan
McAfee Employee
McAfee Employee
Message 2 of 3

Re: Mobile Security Media Vault after Updates

Jump to solution

Hi @Sonnyplease1

 

We have arranged a call back from our senior tech, Please reply back to their email with your convenient time and data and so you discuss with them and get your issue fixed.  

 

Regards

Gokulakrishnan K

McAfee Support Team

Sonnyplease1
Contributor III
Message 3 of 3

Re: Mobile Security Media Vault after Updates

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Gokulakrishnan

I received calls. Thanks for your persistence with app.  For some reason, TURN PHOTO ACCESS ON will not appear in SETTINGS under Privacy-Photos, Photos, Camera, iCloud Photos and MMS. 
It has to be in the development of this app. Something is missing in the code somewhere. Meanwhile, I can scan app in WiFi settings which is all I need at this point with Safe Connect. 

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