×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Victim
Contributor
Message 1 of 4

Mcafee mobile security not recognising my registered mobile number

Recently I reset my phone - Sony Xperia C..  after I got started when I launched mcafee mobile security preinstalled it asked for the mobile number.. when I entered the registered mobile number +917583XXXXXX mcafee app says it is unable to verify the mobile number.. I have entered it numerous times but same problem arises..  what to do now.. Please help! 

Duration of problem since 3 days

Region - India

Handset - Sony Xperia C

Alternate number - 8436338006

Email - avidawn2192@gmail.com

3 Replies
selvan
McAfee Retired
McAfee Retired
Message 2 of 4

Re: Mcafee mobile security not recognising my registered mobile number

Hi @Victim

I verified the details based on your email address and it looks like you're keying the right phone number. Please reach out to our Mobile Support team so that they can investigate https://service.mcafee.com

NOTE: Please mask your Phone no. (alternate) and Email address from public view due to Privacy settings of this Forum

Victim
Contributor
Message 3 of 4

Re: Mcafee mobile security not recognising my registered mobile number

The support technician called me & informed me that my subscription is expired & for that reason Mcafee is not recognizing my number. Is it a valid response? Should I take it?
muthu_ganesh
McAfee Retired
McAfee Retired
Message 4 of 4

Re: Mcafee mobile security not recognising my registered mobile number

Hello @Victim 

Yes. Under the email address which you have provided, I could see McAfee total protection subscription which expired by 09/12/2018 itself.

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community