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ravneet
Level 7
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Message 1 of 8

Mcafee Registration on Phone Error

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Hi,

I just bought the Mcafee phone protection today. I followed all the instructions and my number was also verified and at the end i entered a 6 digit number and when i pressed submit i received an error message saying that i shall use the sim i previously used to register. I donot understand this as i am still using the same to register. Please help me out as i am really getting frustrated by this.

I am using an android software smartphone.

Thanks

Ravneet Bansal

1 Solution

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Re: Mcafee Registration on Phone Error

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I moved this from Community Help to Mobile Products for better assistance.

Until someone with expertise comes along the only thing I can offer is I believe you have to use 10 digits, so include at least part of the long distance code.  See: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101230

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7 Replies

Re: Mcafee Registration on Phone Error

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I moved this from Community Help to Mobile Products for better assistance.

Until someone with expertise comes along the only thing I can offer is I believe you have to use 10 digits, so include at least part of the long distance code.  See: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101230

View solution in original post

ravneet
Level 7
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Message 3 of 8

Re: Mcafee Registration on Phone Error

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Hey, It says that to register i need to add a buddy and create a 6 pin digit. Howvwer, when i do that it says that i am using the wrong sim. When i go to my Mcafee account online it says that i need to activate the product on my smartphone. I am really annoyed cause it cost me alot of money and i am using ti for the first time and it just doesn't seem to work

Re: Mcafee Registration on Phone Error

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Give Technical Support a call, it's free, or use the online chat, also free:  http://service.mcafee.com/TechSupportHome.aspx?lc=2057&sg=TS

Sorry I don't use the product otherwise I might have some ideas.

Message was edited by: Ex_Brit on 27/12/12 11:05:14 EST AM
karthiks
Level 12
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Message 5 of 8

Re: Mcafee Registration on Phone Error

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Hi ravneet,

I have asked the Mobile Security team to check your issue, once I get the response I will update you here

ravneet
Level 7
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Message 6 of 8

Re: Mcafee Registration on Phone Error

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Hey Karthik,

I just called Mcafee support and had a word with them and they gave me a solution. So finally Mcafee is up and running!

Thanks to all of you for the time.

karthiks
Level 12
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Message 7 of 8

Re: Mcafee Registration on Phone Error

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Thanks for confirming it, have a great day and happy new year

Message was edited by: karthiks on 12/27/12 11:47:35 AM CST

Re: Mcafee Registration on Phone Error

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Glad you are OK now Ravneet.

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