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Lolpker
Level 7
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Message 1 of 4

McAfee Media Vault - can't delete pictures

Exactly as the title says: I can't delete my pictures in the vault and neither can I move them back to my Photos App. I am using an Iphone 7. 

I've done everything I was supposed to do, I have not revoked the App's access to my Photos either. 

Regards,
Thomas

3 Replies
Madhan
McAfee Retired
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Message 2 of 4

Re: McAfee Media Vault - can't delete pictures

Hello @Lolpker 

We are sorry that you are unable to delete or move photos from the McAfee Vault. Please us know what happens when you try to move or delete.

@KrithikaS Please look into this issue.

Regards,
Madhan M

Lolpker
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Message 3 of 4

Re: McAfee Media Vault - can't delete pictures

Literally nothing happens, it's as if the button itself doesn't function. 

Madhan
McAfee Retired
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Message 4 of 4

Re: McAfee Media Vault - can't delete pictures

Hi @Lolpker 

This might be due to the corrupted McAfee Mobile Security program. Let a McAfee Mobile Security expert handle this issue.

@KrithikaS Please help our user in fixing the issue.

Meanwhile, i would request you not to reinstall the app as it will delete all media from the vault. I would request you to update McAfee from the Apple App Store on the iPhone and check if helps you fix the issue.

Regards,
Madhan M

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