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Macafee mobile app on cell phone keeps crashing

I got a notice that my email had been found on the dark web and every time when I try to access that feature to investigate this on McAfee through my cell phone the McAfee app on my cell phone keeps crashing.

I can get the main menu with the McAfee app but if I try to get into the area to investigate if my identity has been stolen or add new items to watch the application keeps crashing and trying to reboot. I have cleared cache  clear data I have uninstalled reinstalled many times and to no

 avail the problem never goes away.. 

I'm just about to the point of looking at other products as I definitely want a antivirus program that works on my cell phone. I'm definitely very angry as I spent a good chunk of money on this and would expect it all features to work.

Any ideas or info are greatly appreciated.

If it makes any difference my cell phone carrier is Metro and my phone is a Samsung a52 5g..

1 Reply
Nagesh_G
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Re: Macafee mobile app on cell phone keeps crashing

Hi  @Danielh2022 ,


We sincerely regret the inconvenience caused, I have sent a personal message. Kindly revert back with the requested details to assist you further.


Thanks,
Nagesh G

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