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veciak
Former Member
Message 1 of 7

Hello I have problem with mcafee on my Android mobile phone. This progam want PIN from me, but i dont know it.

Hello I have problem with mcafee on my Android mobile phone. This progam want PIN from me, but i dont know it. And i dont know my gmail e-mail adres where i can reset it, coz i dont use it and i make only gmail acc for use google market. So i dont have acces to my gamail and i cant reset my PIN in mcafee - please help becouse i can use my phone!!

Header edited by Moderator for brevity

6 Replies
exbrit
MVP
MVP
Message 2 of 7

Re: Hello I have problem with mcafee on my Android mobile phone. This progam want PIN from me, but i dont know it.

I edited your headline so that it fits and moved this to Mobile Products.

If you have a Gmail account for Google Plus purposes then you should be able to access it.

However as you are having difficulty might I suggest you contact Mobile Support, it's free by phone or online chat.

See the link below.  FYI at the moment it appears the support pages are down so wait a while.

Toronto ▪ Canada
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exbrit
MVP
MVP
Message 3 of 7

Re: Hello I have problem with mcafee on my Android mobile phone. This progam want PIN from me, but i dont know it.

Here's the direct link, simply alter your country at the top right corner if necessary:  http://service.mcafee.com/MobileSupportHome.aspx?lc=4105&sg=MS&pt=1

SafeBoot
MVP
MVP
Message 4 of 7

Re: Hello I have problem with mcafee on my Android mobile phone. This progam want PIN from me, but i dont know it.


veciak wrote:



Hello I have problem with mcafee on my Android mobile phone. This progam want PIN from me, but i dont know it. And i dont know my gmail e-mail adres where i can reset it, coz i dont use it and i make only gmail acc for use google market. So i dont have acces to my gamail and i cant reset my PIN in mcafee - please help becouse i can use my phone!!



Header edited by Moderator for brevity



You mean you've forgotten both the PIN to your phone, and the password to the gmail account you have the phone linked to?

I'm sorry, but that seems very strange indeed.

veciak
Former Member
Message 5 of 7

Re: Hello I have problem with mcafee on my Android mobile phone. This progam want PIN from me, but i dont know it.

Yes, I mean i never ever use my google account iam logged in about 7-8 month a go in my smartphone and use only for Google Play, so i dont remember my password for gmail, if i dont have access to my gmail acc so i cant change or do nothink now.0

Sorry for my bad english.

SafeBoot
MVP
MVP
Message 6 of 7

Re: Hello I have problem with mcafee on my Android mobile phone. This progam want PIN from me, but i dont know it.

Well, when you sign up for gmail it asks you, and strongly recommends you set up an alternate email address for password resets - or you can use Google account recovery.

https://www.google.com/accounts/recovery/

Once you have access to your gmail, resetting the pin for your device should be pretty easy?

catdaddy
MVP
MVP
Message 7 of 7

Re: Hello I have problem with mcafee on my Android mobile phone. This progam want PIN from me, but i dont know it.

Marking this as 'Assumed Answered' as it is over 3 years old.

Cliff
McAfee Volunteer
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