×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Gananoqueee
Contributor
Message 1 of 2

Draining batteryatexponential rate!!!! and overloading processor

Jump to solution

Running Android 8 on Samsung S7  McAfee 5.4.0.398 drains battery as I sit and watch.  This has only occurred in the last few days.  HELP!!!

 

4 hours later now it is overloading my processor!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1 Solution

Accepted Solutions
Madhan
McAfee Retired
McAfee Retired
Message 2 of 2

Re: Draining batteryatexponential rate!!!!

Jump to solution

Hi @Gananoqueee 

We are sorry that McAfee Mobile Security is draining the phone's battery in the last few days.

Can you check if you've installed any Apps in the last few days that's draining the battery?

Please uninstall the app by following How to Uninstall McAfee Mobile Security  article. Then reinstall the app by following the instructions in the article How to install McAfee Consumer products

Let us know if these steps resolves the issue.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it as the Accepted Solution and give Kudos if appropriate

View solution in original post

1 Reply
Madhan
McAfee Retired
McAfee Retired
Message 2 of 2

Re: Draining batteryatexponential rate!!!!

Jump to solution

Hi @Gananoqueee 

We are sorry that McAfee Mobile Security is draining the phone's battery in the last few days.

Can you check if you've installed any Apps in the last few days that's draining the battery?

Please uninstall the app by following How to Uninstall McAfee Mobile Security  article. Then reinstall the app by following the instructions in the article How to install McAfee Consumer products

Let us know if these steps resolves the issue.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it as the Accepted Solution and give Kudos if appropriate

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community