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Cannot verify my mobile number

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Hi,

I bought McAfee Mobile Security - Smartphone for Android for one-year subscription last month but I still can't use it. They sent me an SMS containing the download link, after I've downloaded and installed it, the next would be the number verification. It won't verify my mobile number. I've been on McAfee email/chat support for 2 days and still problem not solved, they told me to wait for another 24 hours. I'm hoping for any tips or advice, if some some of you may have. I am wasting time and money here.

My location is in the Philippines, 639XXXXXXXXX, that is usually our mobile number. I'm using Samsung Galaxy Note.

Any help would be appreciated. Thanks.

1 Solution

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Re: Cannot verify my mobile number

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Sorry for replying just now. I was out of town. Anyway, got the call last Friday night and problem solved. My number was verified already. Thank you so much for all your help. Especially, Peter and Karthik for following this up, really appreciate it. This is a good community.

Message was edited by: mark.bench on 7/16/12 8:51:39 PM CDT

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16 Replies

Re: Cannot verify my mobile number

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Pinged our admin

Re: Cannot verify my mobile number

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Try omitting the first numbers so that only 10 digits in all are used and enter it as xxx-yyy-zzzz format.   See if that works.    These things are usually geared towards a US/Canada-style 10-digit area code and phone number format.

Message was edited by: Ex_Brit on 12/07/12 9:30:26 EDT AM
karthiks
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Message 4 of 17

Re: Cannot verify my mobile number

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Hi,

I sent you a private message regarding this issue, so please respond. Thanks,

Re: Cannot verify my mobile number

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Hi Peter,

Mobile numbers here in Manila are in format 63XXXYYYYYYY where in 63 is the area code (autofilled), XXX is the mobile network code, YYYYYYY - my number. I tried omitting the first 3 digits as well as the last lidigits and the first digits of my number but it still not verifying.

Nevertheless, thank you for the help, really appreciate it.

I am now still waiting for my callback. Hope it happens today.

Regards,

Mark

Re: Cannot verify my mobile number

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Thanks, Tony.

Re: Cannot verify my mobile number

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The day is ending and I didn't receive the callback once again. I talked to two chat supports today and they told me same things that I will receive the callback today but didn't happen. I am starting to think that it was a mistake for me to choose McAfee out of all mobile security apps available for Android. And can they verify mobile numbers in the Philippines or not? It's just a simple question and I think the answer is NO. Is it??

Feeling so hopeless

Re: Cannot verify my mobile number

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Karthiks could be held up It even happened to me the admin (former) was to call at 8am. He took a support call at 7am and it finished at 10am. So called the next day. Annoying but what woulld you think if the tech hung up on you saying times up?

I will ping him to ensure tomorrow call.

Re: Cannot verify my mobile number

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Sorry the call didn't come through.  I'm sure it will soon.

karthiks
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Message 10 of 17

Re: Cannot verify my mobile number

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Hi Mark,

Apologize for the Inconvenience, I will check with the Mobile Security team today and I will make them arrange a call back for You. Thanks,

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