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aryelpee
Contributor
Message 1 of 7

Can not received one-time code text to verify ownership of my mobile phone

I have an existing subscription and installed the Mobile Security in my new phone. I added my new phone number and wait for the text code to verify that the phone is really mine. I am not receiving any one-time code text even though I tried it for couple of times.

6 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 7

Re: Can not received one-time code text to verify ownership of my mobile phone

Hi @aryelpee 

We deeply regret for the inconvenience caused. In order to add the new device, kindly delink the existing device that linked with your phone number by logging into McAfee account. Alternatively, please get in touch with our technical support using the below link.

McAfee Support

Regards,
Sudharsanam G

Sreekanthreddy
Contributor
Message 3 of 7

Re: Can not received one-time code text to verify ownership of my mobile phone

i didnt a code can you send me a code to the mail

JohnF
Contributor
Message 4 of 7

Re: Can not received one-time code text to verify ownership of my mobile phone

Am having the same problem so removed the link to my phone as suggested. Now cannot add the phone as still no text is received!

GaneshR
Moderator
Moderator
Message 5 of 7

Re: Can not received one-time code text to verify ownership of my mobile phone

Hi @JohnF 

Greetings from McAfee!!

We are sorry for the inconvenience caused. Kindly uninstall McAfee from device and try to send link from McAfee dashboard once signing in and reinstall McAfee from the link. Alternatively you can reach McAfee support for any queries.

McAfee Consumer Support

Regards

Ganesh Raju R

JohnF
Contributor
Message 6 of 7

Re: Can not received one-time code text to verify ownership of my mobile phone

I've managed to do it using another route but can't quite remeber how now!! Thanks anyway.

Sus1234
Contributor
Message 7 of 7

Re: Can not received one-time code text to verify ownership of my mobile phone

Still cannot receive the one-time code to log into my account. 

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