I'm having problems with a malware infection on my Mac. Sometimes it will refuse to shut down, and it will show a dialog called "Installation In Progress". It is installing software I don't recognize, including "Stateful Firewall", a known nasty adware program. The few posts I have seen on this seem to mistake StateFul Firewall for the actual malware.
I know this is not the real installer. The Mac installer has the same icon and dialog box, but it is called "Installer", not "Installation In Progress".
Anyone heard of this? I've worked with a couple of McAfee agents but it seems to be something obscure.
I Had this months ago, the 'install in progress' stopped my being able to shut down my mac unless i forced quit with the power button.
Very very annoying.
After months of struggle and having my mac constantly switched on. I found a thread online where others had had a similar problem. I had to download another app, that allows deep search, and remove all system items with McAfee name in it. It solved the problem for a few months.
Then i seem to have paid out another years subscription to McAfee, so i tried the promoted update again. Ever since then the bug is back.
I cant say how annoying it is that to have all my time taken up with this yet again!
Instead of trying to find that thread and go the the same process as last time, im looking for a quicker fix here, or i want my money back. why am i paying for something i keep having to force remove?
I cant believe a company who should be protecting your Mac is the creating the only problem ive ever had with it.
Its also definetley not an 'obscure' problem as there was a whole thread about fixing it online. Also they have much on their own website about fixing the same issue on Windows.
So, this has no solution.
I am having this problem for months too.
As a friend of mine told me: "You have McAfee on your Mac! That is a virus by itself!!!!"
This software does not work with Mac any longer.
Update: I contacted support today and the level 1 technician identified this as a known issue for McAfee on Mac.
A few minutes later, I was contacted by a level 2 technician who took remote control of my computer and resolved the issue.
So, if you are experiencing this problem, contact McAfee support and they will take care of you. They were fast and efficient.
... Now, whether this is the antivirus we want for our Macs, ... that is a topic for a different discussion.
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