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eputh
Contributor
Message 1 of 7
‎09-14-2023 06:28 PM

Vpn option not showing on LiveSafe macOS

Hi,

I'm supposed to have access to VPN through my livesafe subscription but the secure VPN tile is not showing up on my mac. I tried uninstalling and reinstalling livesafe like some have mentioned but it's still not showing up.

3 people had this problem.
Reply
6 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 7
‎09-16-2023 01:21 PM

Re: Vpn option not showing on LiveSafe macOS

Hi @eputh 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

0 Kudos
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Barb72
Contributor
Message 3 of 7
‎09-17-2023 05:59 AM

Re: Vpn option not showing on LiveSafe macOS

Good morning,

I am also having this problem. Is there a solution to this issue?  I have uninstalled and reinstalled the software and the VPN Tile is still unavailable. Please advise.

 

Thanks,

Barbara

0 Kudos
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Venkat_YM
Moderator
Moderator
Message 4 of 7
‎09-17-2023 09:06 AM

Re: Vpn option not showing on LiveSafe macOS

Hi @Barb72 

Greetings from McAfee.

Sorry for the inconvenience caused.

Could you help us by sharing the screenshot of the McAfee console UI page which is VPN tile missing and also let us know the McAfee version installed on the machine.

Regards,
Venkat

0 Kudos
Reply
dorukc3378
Contributor
Message 5 of 7
‎09-19-2023 12:21 PM

Re: Vpn option not showing on LiveSafe macOS

Hello I have the same problem. Could you please sent me an private message too ? @Venkat_YM 

0 Kudos
Reply
Venkat_YM
Moderator
Moderator
Message 6 of 7
‎09-20-2023 07:57 AM

Re: Vpn option not showing on LiveSafe macOS

Hi @dorukc3378 

Greetings from McAfee.

Sorry for the inconvenience caused.

McAfee aware of this issue and working towards the resolution. We shall keep you update on the progress.

Regards,
Venkat

0 Kudos
Reply
dimbo01
Contributor
Message 7 of 7
15 hours ago

Re: Vpn option not showing on LiveSafe macOS

Hello I have the same problem. Could you please sent me an private message too ? @Venkat_YM 

0 Kudos
Reply
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