Greetings from McAfee.
Sorry for the inconvenience caused.
Please help us with the answers for the below questions for better understanding to help you further.
May I know the OS version that installed on your device?
Kindly let us know whether VPN is connected by safe connect or inbuilt McAfee application?
If the VPN connection is inbuild in McAfee software then kindly help us with the McAfee version installed on your device?
Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.
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