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RajatArora01
Contributor
Message 1 of 4
‎04-28-2023 04:24 AM

Unable to enter serial Key while installing on Mac Monterey 12.6.5

When i am trying to install, the input box where i need to enter serial no seems to be disable and do not accept any keys I press. So I am stuck and not able to install.
Please can someone help on this.

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3 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 4
‎04-28-2023 06:14 AM

Re: Unable to enter serial Key while installing on Mac Monterey 12.6.5

Hi @RajatArora01 

We regret for the inconvenience!

Kindly share us the Screenshot of the issue to understand the issue better.

Alternatively, You can always contact the chat support using below link for technical assistance.

McAfee Support

Regards,
Hari Durairaj

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RajatArora01
Contributor
Message 3 of 4
‎04-30-2023 08:07 AM

Re: Unable to enter serial Key while installing on Mac Monterey 12.6.5

In the below screen the serial number textbox is disabled and i am not able to type anything into it.Screenshot 2023-04-30 at 8.34.44 PM.png

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Hari_durairaj
Moderator
Moderator
Message 4 of 4
‎05-03-2023 10:50 PM

Re: Unable to enter serial Key while installing on Mac Monterey 12.6.5

Hi @RajatArora01 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,
Hari Durairaj

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