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Message 1 of 3

Total Protection - macOS Big Sur - restart during complete scan


I recently installed Total Protection (Version (1147)) on a Mac Mini (3,2 GHz Intel Core i7 6 core processor), OS updated to MacOS Big Sur 11.5.2.

Any time I launch a complete scan, after several minutes the computer restarts and shows a message alerting that an error (not defined) caused a problem and the restart.

Today the restart occurred also with custom scan (I choose "My Mac Mini" as scan path because previously this worked).

The history panel does not show the scan (as it did not complete), the history stops at the most recent Total Protection update occurred half an hour before the tentative of scanning.

Is this a known problem? How can I solve it?

Thank you.

2 Replies
McAfee Retired
McAfee Retired
Message 2 of 3

Re: Total Protection - macOS Big Sur - restart during complete scan

Hi @Daisuke71 

Please perform a manual update and re initiate the scan. If still issue persists please try re installing the App and let us know the outcome. We will take it further in resolving your query.


Message 3 of 3

Re: Total Protection - macOS Big Sur - restart during complete scan


I tried both but no success at all. Computer is always restarting.

Problem report mention this:

panic(cpu 0 caller 0xffffff7f9c2fc08e): "ntfs_attr_list_sync_shrink(): ni->attr_list_size > size\n"@/System/Volumes/Data/SWE/macOS/BuildRoots/d7e177bcf5/Library/Caches/com.apple.xbs/Sources/ntfs/ntfs-105.100.5/kext/ntfs_attr_list.c:1159

Does this ring any bell?

Thank you.

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