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spike500
Contributor II
Message 1 of 7

Real Time Scanner won't switch on - any updates on a fix?

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I have had the problem which has been mentioned on this forum several times for nearly two weeks. Can anyone update us as to whether this is likely to be fixed any time soon?

Thank you.

1 Solution

Accepted Solutions
spike500
Contributor II
Message 7 of 7

Re: Real Time Scanner won't switch on - any updates on a fix?

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When I switched on my computer today and loaded the LiveSafe console, I got the green tick with secure written underneath it. This suggests to me that the Real Time Scanner issue has been fixed.

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6 Replies
catdaddy
MVP
MVP
Message 2 of 7

Re: Real Time Scanner won't switch on - any updates on a fix?

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​  Could you assist this customer please?

Cliff
McAfee Volunteer
GaneshR
Moderator
Moderator
Message 3 of 7

Re: Real Time Scanner won't switch on - any updates on a fix?

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Hi Spike,

Sorry for the inconvenience caused. McAfee is working on this issue. We will update once we got the fix handy.

spike500
Contributor II
Message 4 of 7

Re: Real Time Scanner won't switch on - any updates on a fix?

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Thank you for the update. Do they have any idea as to when a fix might be imminent?

GaneshR
Moderator
Moderator
Message 5 of 7

Re: Real Time Scanner won't switch on - any updates on a fix?

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Hi Spike,

The fix has been released for this issue. Please proceed with re-installation of McAfee and check whether[4.1.2] version is installed.

GaneshR
Moderator
Moderator
Message 6 of 7

Re: Real Time Scanner won't switch on - any updates on a fix?

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Hi Spike,

Kindly check from your end whether Real time scan is on and working fine. Try restart your machine and check for the same and update us.

spike500
Contributor II
Message 7 of 7

Re: Real Time Scanner won't switch on - any updates on a fix?

Jump to solution

When I switched on my computer today and loaded the LiveSafe console, I got the green tick with secure written underneath it. This suggests to me that the Real Time Scanner issue has been fixed.

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