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Iwanyt
Contributor
Message 1 of 4
‎07-04-2022 02:54 AM

Monterey unable to delete quarantine files

Hello All,

I am using Monterey 12.4 and McAfee Antivirus Plus,

MacAfee keep sending me, we found an issue, when we see issue, there are several files in the

quarantine, click on the padlock, fill in password, delete icon become available.

select files and click delete, but nothing change, the files still there.

Am I missing some procedure ? 

Expert, Please help me.

 

Thanks and regards

1 person had this problem.
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3 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 4
‎07-04-2022 04:14 AM

Re: Monterey unable to delete quarantine files

Hi @Iwanyt 

Greetings from McAfee

We are sorry for the inconvenience caused. we request you to get in touch with our consumer support team on 866-622-3911 (US & Canada) or by accessing the below link.

McAfee consumer support

Regards,
Hari

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Iwanyt
Contributor
Message 3 of 4
‎07-04-2022 04:24 AM

Re: Monterey unable to delete quarantine files

Thank you for your sugesstion,

but as I am in Indonesia, calling to US/Canada is not my first option.

Thanks.

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TVC15
Contributor
Message 4 of 4
‎01-05-2023 05:44 PM

Re: Monterey unable to delete quarantine files

I am having the same problem with the quarantine files on Monterey

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