Live safe install fail on MacBook Air with macOS Ventura

[Britcar6]

Not able to install LiveSafe on MacBook Air with M1 chip running current macOS Ventura 13.2.1.   Downloaded mcafee-macinstaller-3.3.dmg, click to chevron icon in macinstaller window, click to an install window which flashes on for about 1 sec and disappears.  Nothing further happens.  Any ideas?

LiveSafe installed OK on our iPhones and iPads running iOS 16.3.1

[Sudharsanam_G1]

Hi @Britcar6 

We regret for the inconvenience!

Kindly try removing the Mcafee traces from below location and try reinstalling the Mcafee.

/usr/local
/Library/Launch Agents
/Library/Launch Daemons
/Library/Preferences
/Library/Preference Panes
/Library/Application Support

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

[Britcar6 · Accepted solution]

Thanks for your quick response.  I was going to ask where to find the files you mention but when I opened the Mac I saw that LiveSafe was installed and working.  Maybe it was installing in the background or the McAfee fairy was flying over last night and waved a wand to put everything right.  I will still try exploring around with “Finder”. 

[Imanferestade]

Hi 

I have the same problem and can't find the file you mentioned 

would you please help more?

[CandyReview]

Sure thing! Hey there, Mac user! Having trouble installing LiveSafe on your MacBook Air with macOS Ventura and M1 chip, huh? No worries! Let's try a couple of things to get it working. Check macOS Security Settings: Go to "System Preferences" > "Security & Privacy" > "General" and click "Allow Anyway" if the McAfee installer is blocked. Disable Conflicting Software: Make sure no other antivirus programs are running. Disable or uninstall them temporarily. Contact McAfee Support: If it still won't install, reach out to McAfee with your macOS and installer details for a quick fix. You're doing great securing your devices – keep it up! Good luck! :rocket:

https://michellemadridbranch.com/

[GaneshR]

Hi @CandyReview 

Greetings from McAfee!!!

Sorry for the inconvenience caused. McAfee is already aware of this issue and working on a fix at earliest. We will keep the group posted.

Alternatively, you can reach McAfee consumer support for more information

McAfee consumer support

Regards

Ganesh Raju R