Install hangs while checking software, can't contact support

[cragsdell]

Can't install or contact support. While trying to install the McAfee MultiAccess software provided by Cox as part of their online security suite, the install hangs repeatedly while checking for incompatible software. It has run for over an hour now with no joy, and this is the third time I've tried...

Then when I tried to contact tech support to set up a chat or a phone call (tried both...), the form won't submit. I have filled all required fields, click submit, and nothing happens. I then tried to submit a form to the Total Satisfaction Team, and same result... the form won't submit. Click the Submit button, and nothing happens. I've tried using two different Mac laptops AND an iPad AND an iPhone, and the forms won't submit on any of them. Is there any way to contact Tech Support other than through these forms? Can I send an email asking for a return call?

[Peacekeeper]

I assume you are using a mac version of the software? If so we mods cannot help as none of us use macs.

That said this hold up usually happens if you have had another antivirus installed  have you?

To get you assistance I have contacted support escalation team myself and asked them to contact you.

[exbrit]

Are you OK now?

[exbrit]

Moved to MAC Products for filing.

[selvan]

Hi

Please let know if you still need assistance.

[bpsnodgrass]

I'm having the same issue as cragsdell with my wife's Macbook. Is there a solution that is published somewhere that I can follow?

[catdaddy]

,

                         Keep checking back as Selvan our 'Resident Technician Tier 2,5' has subscribed to this Discussion/Thread. Being his Geographical location is India, and uncertain of his days off/on could determine how quickly he responds.

[selvan · Accepted solution]

Hi

Please try the step below and see if it helps

> Disable Time Machine on your MAC

> Un-mount any installer DMGs

> Login to McAfee account and download a fresh installer DMG

> Double-click and Mount the DMG to start Installation

See if the Install completes

[catdaddy]

Thank you  Selvan for the 'Quick' Response

[bpsnodgrass]

This has solved my problem. Thank you very much!