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Gary_1875
Contributor
Message 1 of 2
‎06-27-2022 04:18 AM

Error message installing updates

I am receiving an error message when using McAfee updates.  The McAfee notification says "error while installing updates".  I would send a screenshot but this doesn't work either!  I can go in and update manually but I keep getting the message.  The software is MacOS Monterey v 12.4.  Can anyone help with this please? 

I have tried to reach technical support.  Not the best experience I have had on a support page!

Any suggestions greatly appreciated.

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1 Reply
Edward_Franso
Moderator
Moderator
Message 2 of 2
‎06-27-2022 06:21 AM

Re: Error message installing updates

Hi @Gary_1875 

Greetings from McAfee,

We are very sorry for the inconvenience caused. Kindly perform the below steps.

1. Check any firewall apps is installed from "Applications"? If any installed, please remove them and try McAfee update

2. Clear cache and cookies from safari (It will not remove your browsing history or saved passwords in Safari)

     Open Safari

     Click on "Safari" from Menu bar and choose "Preferences"

     Click on "Privacy" tab

     Click on the button "Remove All Website Data"

     Click on the button "Remove now" or "Remove all"

3. Change McAfee Firewall type to Home or wok

     Open McAfee Preferences by click on "McAfee" icon on Menu bar

    Click on "Firewall "tab

    Choose type from "Public" to "Home or Work"

4. Initiate McAfee updates and check the status

5. If still issue persist, Check the link to re-install McAfee Antivirus Software and Internet Security For Your PC or Mac | McAfee and let us know the status.

If you have any concerns, feel free to reply to the post or contact our support team using the link below.

McAfee Chat Support

Regars 
Edward Franso 

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