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Message 1 of 2

Cannot Install Total Protection - M1 Max - Ventura 13.0.1

I recently purchased a new computer and set it up from my previous iMac with OS Monterey. I had Total Protection, which was working on that set up.

I upgraded to OS Ventura shortly after it released. When I logged in I received error messages and could not run Total Protection at all. I stopped the program from starting at login and had no more error messages

I recently uninstalled the program to try and do a reinstall. I downloaded the appropriate file from the 'My account' dashboard (mcafee-macinstaller-3.3) and opened the file. The window presents itself and I click on this and provide the permission to make changes.

When I click ok, a window pops up for less than a second. I recorded my screen to see what the window is and it is labelled 'McAfee Master Installer' with the messages:

Setting up

Hang on...

We're checking for software that might not work properly with the McAfee software you're installing.

The screen disappears and there is nothing. It is as if the program has crashed and has closed itself.

From reading the support forums, it seems that this is a known fault, however, I cannot find a resolution.

Can someone help please?

1 Reply
Message 2 of 2

Re: Cannot Install Total Protection - M1 Max - Ventura 13.0.1

Hi @somaikoha 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.


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