When I open quarantined files, select them and press "Delete" nothing happens
I tried on macOS Monterey and after update on macOs Ventura 13.
A lot of people on the forum have the same issue, but I can't find a solution
Need help from Customer Care
Hi @MauroB
Greetings from McAfee.
We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.
Regards,
Venkat
Please private message me or post fix on here, please. iIam having the same issue.
I had installed Mcafee and was having issues so opted to remove it from my Mac.
The problem was it was not fully uninstalling so I had to get Mcafee Tech support to help remove it. I later noticed a "quarantine" folder under the same path that the Mcafee tech took me to delete left over files (under /usr/local/). I thought this was a left over Mcafee file so I dragged it to trash and deleted it. But now I think it was an Apple system file 😞
Either way, this experience was not worth it.
Hi @Walliepig
Greetings from McAfee.
We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.
Regards,
Venkat
Hi @ervinjason
Greetings from McAfee.
We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you further.
Regards,
Hari
I cannot either
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: