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MauroB
Contributor
Message 1 of 7

Can't delete quarantined files on mac

When I open quarantined files, select them and press "Delete" nothing happens
I tried on macOS Monterey and after update on macOs Ventura 13.
A lot of people on the forum have the same issue, but I can't find a solution

Need help from Customer Care

6 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 7

Re: Can't delete quarantined files on mac

Hi @MauroB 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

Walliepig
Contributor
Message 3 of 7

Re: Can't delete quarantined files on mac

Please private message me or post fix on here, please. iIam having the same issue.

ervinjason
Contributor
Message 4 of 7

Re: Can't delete quarantined files on mac

I had installed Mcafee and was having issues so opted to remove it from my Mac.

The problem was it was not fully uninstalling so I had to get Mcafee Tech support to help remove it. I later noticed a "quarantine" folder under the same path that the Mcafee tech took me to delete left over files (under /usr/local/). I thought this was a left over Mcafee file so I dragged it to trash and deleted it. But now I think it was an Apple system file 😞

Either way, this experience was not worth it.

Venkat_YM
Moderator
Moderator
Message 5 of 7

Re: Can't delete quarantined files on mac

Hi @Walliepig 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

Hari_durairaj
Moderator
Moderator
Message 6 of 7

Re: Can't delete quarantined files on mac

Hi @ervinjason 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you further.

Regards,
Hari

AlexSouza
Contributor
Message 7 of 7

Re: Can't delete quarantined files on mac

I cannot either

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